Help your audience stop trying to win the answer and start winning the question, so they earn more client trust in their very next meeting.
Built for smart client-facing professionals, and for firms that want more retention, referrals, and revenue from stronger client relationships.
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Real time trust skills quiz
Every attendee can take it on their phone to find the skill that will move their relationships.
Live skills demo
A real client situation from the room, played two ways: self-oriented first, then trusted.
Personal action plan
Each person leaves with their skill and one behavior to use in their next client meeting.
A demo, not a slide deck
Every talk runs a live demo on a real client situation from the room. People see the skills work on a problem they recognize.
A practitioner on stage
Scott started training trust in his teams in 2010. The stories come from real client experience, and so do the skills.
Built for your room
Tailored with your input, from a sales rally to a partner retreat. Same four skills, your audience’s language and situations.
As seen at: ANA · Mirren · IHAF · CMI · CMA · RMA · Henry Stewart · Richmond Forum
THE SESSION
Stop Trying to Win the Answer. Start Winning the Question
The room sees the difference live: one real client situation, played twice. First the reflex that loses trust. Then the question that changes the conversation.
Every attendee takes the trust skills quiz and watches Scott work through a situation from the room. They leave with one growth skill and one move to try in their next client meeting. A keynote they can use, not just remember.
0–8 MIN The math — Why everything you bring gets divided by how much the conversation is about you.
8–14 MIN The trust skills quiz, live — Every attendee finds their growth skill in real time.
14–26 MIN The demo — A real client situation, played self-oriented first, then trusted.
26–40 MIN The four skills — A story, behavior, and one line to take away for each skill.
40–45 MIN The action plan — Each person leaves with a behavior for their next client meeting.
Let’s talk. Let me know the date or dates you need and any other details about your event, and I will reply with a customized proposal.
Or email me directly: scott@winthequestion.com