From Asshole to Ally: Why Ambitious Professionals Lose Trust and How to Earn It Back

From Asshole to Ally: Why Ambitious Professionals Lose Trust and How to Earn It Back

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Win The Question

SKILLS TO EARN CLIENT TRUST

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Take the trust skills quiz

Win The Question

SKILLS TO EARN CLIENT TRUST

Field Notes

Field Notes

Trust skills for client-facing professionals, and what trust is worth to the firm.

Trust skills for client-facing professionals, and what trust is worth to the firm.

All Posts

Trust Skills

Trust Math

Moments of Trust

Inside the Profession

The Asshole Files

Try This

The Asshole Files

Start here

IF YOU LEAD A FIRM

Team Offsite Ideas for Professional Services

What Happens in a WTQ Trust Skills Session

Professional Services Margins: The Trust Effect

IF YOU WORK WITH CLIENTS

Why Win The Question Exists

Ask, Don’t Answer: The First Trust Skill

Trust Skills Audit: Too Much About Me, Sir

All posts

All posts

When the Client Says You’ve Wasted Their Time

When the Client Says You’ve Wasted Their Time

Moments of Trust

Moments of Trust

The Smartest Person in the Room Can Afford to Go Last

The Smartest Person in the Room Can Afford to Go Last

Trust Skills

Trust Skills

Try This: When the Client Pushes Back

Try This: When the Client Pushes Back

Try This

Try This

Try This: “Yes, Exactly.”

Try This: “Yes, Exactly.”

Try This

Try This

Try This: When a Client Opens Up

Try This: When a Client Opens Up

Try This

Try This

Try This: When the Client Goes Silent

Try This: When the Client Goes Silent

Try This

Try This

Trust Skills Inside Agencies: The Pitch Taught Us to Answer First

Trust Skills Inside Agencies: The Pitch Taught Us to Answer First

Inside the Profession

Inside the Profession

Find Your Growth Skill: The One Trust Skill to Work On First

Find Your Growth Skill: The One Trust Skill to Work On First

Trust Skills

Trust Skills

Why Smart People Are So Bad at Discovery Meetings

Why Smart People Are So Bad at Discovery Meetings

Trust Skills

Trust Skills

Agency Team Building: Skills Your People Will Use

Agency Team Building: Skills Your People Will Use

Trust Math

Trust Math

Accounting Firm Realization: A Manager Skill You Can Train

Accounting Firm Realization: A Manager Skill You Can Train

Inside the Profession

Inside the Profession

The Fastest Way to Look Smart Is to Slow Down and Stop Trying To

The Fastest Way to Look Smart Is to Slow Down and Stop Trying To

Trust Skills

Trust Skills

Ask Before Tell: A Trust Skill in the Wild

Ask Before Tell: A Trust Skill in the Wild

Trust Skills

Trust Skills

Listen to Learn: Slow Down and Hear What You Don't Know

Listen to Learn: Slow Down and Hear What You Don't Know

Trust Skills

Trust Skills

Trust Skills Audit: Too Much About Me, Sir

Trust Skills Audit: Too Much About Me, Sir

Trust Skills

Trust Skills

Becoming Preferred and Earning Trust Are Two Sides of the Same Professional Coin

Becoming Preferred and Earning Trust Are Two Sides of the Same Professional Coin

Trust Skills

Trust Skills

Professional Services Margins: The Trust Effect

Professional Services Margins: The Trust Effect

Trust Math

Trust Math

Agency Offsite Ideas: A Better Development Session

Agency Offsite Ideas: A Better Development Session

Trust Math

Trust Math

Helping Your New Partner Sell: Business Development Starts Before the Promotion

Helping Your New Partner Sell: Business Development Starts Before the Promotion

Trust Math

Trust Math

Trust Framing: How to Help a Client Be Smarter

Trust Framing: How to Help a Client Be Smarter

Trust Skills

Trust Skills

What Happens in a WTQ Trust Skills Session, Minute by Minute

What Happens in a WTQ Trust Skills Session, Minute by Minute

Trust Math

Trust Math

Client Trust When Things Go Wrong: Moments of Trust

Client Trust When Things Go Wrong: Moments of Trust

Moments of Trust

Moments of Trust

Ask, Don't Answer: The First Trust Skill

Ask, Don't Answer: The First Trust Skill

Trust Skills

Trust Skills

How to Defend Your L&D Budget: Training Your Leadership Team Will Approve

How to Defend Your L&D Budget: Training Your Leadership Team Will Approve

Trust Math

Trust Math

Inside the Room: Trust Skills With an Investment Banking Team

Inside the Room: Trust Skills With an Investment Banking Team

Inside the Profession

Inside the Profession

The 20 Percent Question

The 20 Percent Question

The Asshole Files

The Asshole Files

Why Win The Question Exists

Why Win The Question Exists

Trust Skills

Trust Skills

FOR FIRM LEADERS

Bring this to your team.

A keynote, a two-hour Trust Skills Session, or coaching. Tell me what you are trying to win.

Contact Scott

BROWSE BY SKILL

Ask, Don’t Answer

Listen to Learn

Trust Framing

Moments of Trust

THE TRUST SKILLS QUIZ

Find your growth skill.

Four trust skills. One of them will move you further than the other three. Find out which.

Take the quiz

THE BOOK

From Asshole to Ally

Why Ambitious Professionals Lose Trust and How to Earn It Back

About the book